Nubo Suite
One inbox for every customer request.
A help desk for support teams. Agents share a ticket queue, customers use a help center to find answers or send a request, and macros and triggers handle the routine parts. It is in early alpha. Included in every Nubo plan, at one per-seat price for all apps.
- Ticket inboxStatuses, priorities, groups, assignees and internal notes.
- Help centerArticles, search, a request form and My requests.
- SLA targetsFirst reply and resolution goals, with reports.
- Live presenceSee who is viewing or typing on a ticket.
Work the queue together.
Views show live counts, with sorting, grouping and bulk edits. Reply publicly or leave an internal note, and followers and CCs stay informed.
Let them help themselves first.
A public, branded help center holds articles with feedback. Customers send requests, follow replies, solve them and rate the support.
Take the repetition out.
Macros apply a reply and field changes in one click. Triggers email requesters, and solved tickets close on their own.
And everything around it.
Organizations
Match customers to companies by email domain.
Search
Global search with field:value filters.
Reports
Backlog, reply times, satisfaction, busiest hours.
Writing assistant
Optional summaries and reply drafts, only on request.
Customer CSV
Import and export customer profiles.
Roles
Invite agents by link as administrators or agents.
Works with the rest of Nubo.
Help Desk shares your Nubo sign-in with every other app.
Frequently asked
- Is Help Desk ready for production?
- It is in early alpha, so try it before you rely on it for real customer support.
- Can customers see their own tickets?
- Yes. The help center has My requests, with replies and satisfaction ratings.
- Are outgoing notifications included?
- Yes. Triggers can email requesters, and each email links to the request in the help center, where they can reply.
Help Desk is included in every plan.
GST (18%) extra. Compare plans